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Terms & Conditions
All correspondence/s in respect of bookings should be addressed to Santushti India Pvt. Ltd.
Payments:
For the services contracted, some advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid either before your departure from your country or upon arrival in INDIA-but definitely before the commencement of the services. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services.
Mode of Payment:
Overseas advance payment can be made through wire transfer to our bank or through Mail Authorization through Master/Visa credit card. Upon arrival in India, the payment can be made through currency notes or travelers cheque or through Master/Visa credit card. In case of payment through credit card, the bank charges-as applicable-would be levied over and above the total amount.
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE:
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
45 days prior to arrival - 10% of the tour/service cost.
44 days to 15 days prior to arrival - 20% of the tour/service cost.
14 days to 07 days prior to arrival - 25% of the tour/service cost.
06 days to 48 hours prior to arrival - 50% of the tour/service cost.
Less than 48 hours or no show - NO REFUND.
Please note - irrespective of above mentioned cancellation slabs - incase of cancellation of tour services after the booking is made with us - a minimum 10% service charges would be applicable.
For unused accommodation and missed meals etc. we do not bear any responsibility to refund.
Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Our liabilities & limitations:
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the Travel or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
We shall not be responsible for any delays & alterations in the programme or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting - directly or indirectly - from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage & personal property/s at all times are at the client's risk.
Arrival and Departure Policy
Check-In - 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night.
Check - Out - 1200 Hours
Later check-outs are available on request and subject to availability / Payment
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